Frequently Asked Questions
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How can I place an order?
You can find all the details on the “How to Order” page. After reviewing the pricing, simply fill out the order form and provide as many details as possible. This helps me estimate the cost and confirm whether I can complete your order within the requested timeframe.
What is the order processing time?
My schedule is often booked several weeks in advance. If you already know the date of your event, secure your spot early to guarantee availability. This ensures I have enough time to create your cookies with the attention to detail they deserve.
How are the cookies packaged?
Each cookie is individually sealed in a heat-sealed bag as standard. Upon request, I can tie the bag with a ribbon for an additional £0.25 per cookie. For holidays and special occasions, other packaging options may be available, which are always specified in product descriptions in the shop.
Can I order only gingerbread cookies?
You can choose between gingerbread dough or classic butter shortbread dough. The two options differ in flavor and shelf life.
Are the cookies edible?
Yes! My cookies are fully edible.
Gingerbread cookies have a shelf life of three months.
Butter shortbread cookies remain fresh for one month.
Do you offer shipping?
Yes! I carefully package the cookies to ensure safe delivery.
UK shipping: £7
For larger orders, shipping costs may vary and will be discussed individually.
Why do the cookies cost what they do?
My cookies are fully handmade, custom-designed, and completely edible. Each piece is carefully crafted with precision, making the process time-consuming and intricate.
Additionally:
- I run a legally registered business and comply with all food safety regulations.
- My bakery is officially inspected and approved by health authorities.
- I maintain the highest quality standards in my ingredients and processes.
All of these factors contribute to the pricing of my cookies.
Can I get an invoice?
Of course! Just let me know when placing your order, and I’ll issue an invoice. Otherwise, a standard receipt will be provided.